Sage Pastel Accounting | Support November 2015

VERSION 14.1.4 BUILD RELEASE		WEBEX

Introducing our new V14.1.4 build release which is now available for you to download. Please click on the links below to download the V14.1.4. Please Note: that you will need to run the downloaded exe to upgrade or install the Sage Pastel Partner/Xpress V14.1.4 and Pastel Accounting must be closed while running the installation. FULL INSTALL FOR PARTNER FULL INSTALL FOR XPRESS Please click here for the history of changes.		Cisco Webex is our primary remote support tool. It is an alternative to Team Viewer that enables all consultants to have their own license and effectively assist clients when logged in remotely. We encourage all customers and business partners to be proactive and setup Webex on their machines in order for our team to establish a connection in a timely manner. Click here for more detail.


SUPPORT SELF-HELP DOCUMENTATION		NEW SUPPORT VIDEOS ON OUR WEBSITE
We have created self-help documentation to assist you with common queries and errors. In this edition we have covered: • How to export, delete and import cashbook and journal batches • How to setup your printer and printing options for Sage Pastel Accounting • How to export and import customer and supplier master files • How to export and import inventory master files • Export and import file layouts		Along with our helpful support documents, we now offer short support videos as an alternative support channel. These videos can be accessed via the Sage Pastel zones. You can access the zones by going to www.pastel.co.za and clicking on Sage Pastel Zones. Alternatively you can click on the below links to play the videos on our YouTube channel. SUPPORT VIDEOS • Sage Pastel Accounting – Setup V14 Passwords • Sage Pastel – Connected Apps Set-up • What's New – Sage Pastel Mobility • Sage Pastel Partner – Scheduled Invoice


SAGE PASTEL ACCOUNTING NET PROMOTION SCORES		REGISTRATION
At Sage we believe in Customers for life. To measure this, we will be sending out an NPS survey. To understand the survey please click here for more details. We will explain what the NPS survey is and what we measure to see where we can improve.		Did you know that there are 5 different methods available to you as a SAGE Pastel customer to obtain your annual license? Click here for more details.